Why Leaders Are Less Aware Of Bad News Than They Think

Es gibt deutsche Untertitel :-)! Hi! My name is Maika Puta - I'm psychologist and work as a training/course designer, trainer, coach and consultant. I’m an explorer - I’m passionate about making new discoveries and sharing them with others. The purpose of my channel is to assist you in leading yourself and others in the best possible way. I will provide you with insights, facts and stories that support you in being a leader for your own life and perhaps also the lives and work of others.
"There is no passion to be found in playing small, in settling for a life that is less than the one you are capable of living." Nelson Mandela
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This video describes what contributes to the vicious cycle of (unconscious) feedback distortion in teams. Through ingratiation, overconfidence and automatic vigilance leaders may devalue and discourge cricitcal feedback in their team, consciously or - most probably - unconsciously. This leads to team members hiding or distorting bad news which in turn leads to a perception gap in leadership ranks concerning what's going on in the organisation. The perception gap diminishes the quality of decisions being made by leaders.
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My filming equipment:
Camera: Canon 600D
Mic: Rode Rycote Edition VideoMic
Light: GEEKOTO Softbox Set
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Studies for further reading:
Eubanks, D., Antes, A., Friedrich, T., Caughron, J., Blackwell, L., Bedell-Avers, K. & Mumford, M. (2010). Criticism and outstanding leadership: An evaluation of leader reactions and critical outcomes. The Leadership Quarterly.
Kilburn, B. & Cates, T. (2010). Leader behavior: Gatekeeper to voluntary upward feedback. Management Research Review. DOI: 10.1108/01409171011070314
Kudisch, J., Fortunato, V. & Smith, A. (2006). Contextual and Individual Difference Factors Predicting Individuals’ Desire to Provide Upward Feedback. Group & Organization Management.
Smith, A. & Fortunato, V. (2008). Factors Influencing Employee Intentions to Provide Honest Upward Feedback Ratings. Journal of Business and Psychology.
Tourish, D. & Robson, P. (2004). Critical upward feedback in organizations: Processes, problems and implications for communication management. Journal of Communication Management. DOI: 10.1108/13632540410807628

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