Here's how to disconnect a call that appears in stuck in queue in Genesys PureCloud. With the multitude of ways that voice networks connect together, network messaging could get lost, or other issues might arise, leaving your Genesys PureCloud with a ghost call in the queue (where no party remains to manually release the call). In this short video, you'll learn how to quickly get rid of such a call, reducing the impact on your contact center reporting statistics
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